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Send your content to info@iasourcelink.com and we'll review your submission and let you know if it makes the cut. Articles need to be original copy, cannot be a sales pitch for your business, and should be geared towards entrepreneurs and small business owners. Accepted articles will be posted under the Guest Blogger name, but the writer can have their name and business title in the byline. Here are some topics we'd like to see:

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  • marketing
  • human resources

IASourceLink Blog

When was the last time you received an unsolicited refund?

Typically, determining customer satisfaction with a technology service occurs after the point of sale. For instance, I order a product or service online and receive an e-mail receipt which includes a feedback survey link which I can then choose to complete. This is in contrast to when I walk into a retail location and interact with the business owner, who can gauge my satisfaction and act accordingly during the entire sale process. Amazon Video on Demand has taken the next step with what may be possible utilizing technology to ensure customer satisfaction from point of sale and during delivery.

Is your business accessible?

A couple of weeks ago, I sprained my ankle. While this did put a major dent in my weekend activities, I still managed to go out to eat and do a little shopping. I’m glad I decided to go out, because it really helped me find a new appreciation for businesses who go out of their way to make themselves more accessible.

              
             

 

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